This page is intended to help answer any questions regarding
the ordering process, from product browsing to tracking
your final order. If you do not find an anser to your
questions here, try our other Help sections. |
| Ordering from our site is simple and
easy. Follow these steps to complete your order.
- Browse the main department and the subdepartments
to find the products you are looking for. Click
on a product image or "More Info" from
a subdepartment page to view the product details
page.
When you are ready to add a product to your shopping
cart, click the Add to Cart button
from the Product details page.
From the shopping cart page you can update product
quantities, remove items at any time, and view
your order subtotal.
- When you are ready to checkout, click the Go
to Checkout button from the shopping cart
page. There are 3 steps to complete checkout.
First, If you have ordered from us before, enter
your webstore username and password to login.
If you are new customer, enter your e-mail address
and click Sign Up You will be prompted
to fill out your name, e-mail address, and choose
a username and password so you can login and track
your order status.
Second, either choose a saved billing and shipping
address or enter new addresses for the current
order. The billing address must match the billing
address on the credit card you are going to use
to purchase this order. Once you have selected
your billing and shipping addresses click Continue
Finally, there is the order confirmation and
payment page. Make sure that the addresses displayed
are correct and that your order is complete. You
can change or edit your address and order details
from this page. Once you have confirmed the order
is correct, enter your credit card information
and click "Submit Order".
- Once you have submitted your order you will be
sent to a payment confirmation page. You will also
receive an e-mail confirming receipt of your order.
We will process your order within 48 hours after
you submit the order. If for any reason we are out-of-stock
of any portion of your order we will notify you
and give you the option of either waiting until
the product is re-stocked or allowing you to cancel
the order. If your entire order is in-stock we will
ship immediately after processing. Your order should
arrive within 3-7 days after shipment.
You can track the status your order at any time
by going to the My Account
section, logging in with your username and password,
and viewing your Order History at the bottom of
the page.
|
| All orders are shipped via USPS First
Class Mail or UPS Ground Shipping. Shipping costs
are determinded by weight, lighter orders are shipped
USPS while heavier order shippind UPS. Orders to Canada
and other countries are shipped with added costs determined
by weight.
You can track the status of your order at any time
by logging into the My Account
section of the webstore and viewing the Order History
at the bottom of your account page. You can view the
status of your order in the order process.
|
| We accept Visa, MasterCard, American
Express, and Discover.
All orders are processed through Versign Payment
Services using a Secure SSL connection. We do not
store credit card information on our site to protect
your privacy. For more information please refer to
our Privacy
Policy & Security Statement.
More
information about VeriSign
|