Frequently Asked Questions

1 . I tried to register but someone else has already used my e-mail address and/or username? Answer

2 . I am having trouble signing in. Answer

3 . I have multiple charges on my card. Answer

4. I received errors like "Warning: not valid mysql.sock result set" when I tried to register? Answer

5 . I have a question for Bob, where should I send it? Answer

6. I am not receiving e-mail from bestlifestore.com or I received a blank e-mail. Answer

7. Can I order if I live outside the USA and Canada? Answer

8. I don't have a credit card, can I order by phone, check, money order, etc? Answer

9. How do I contact Bob for promotional appearances, speaking arrangements, product endorsements, etc? Go to Westport Entertainment.

10. I have a question about The Best Life Diet or my Best Life Diet membership. Please contact help@thebestlife.com.

11. I do not see the answer to my question here. Go to Contact Us and fill out a support ticket.

ANSWERS
1. I tried to register but someone else has already used my e-mail address and/or username?

Our system uses the same webstore as Get With the Program! and Total Body Makeover. If you have previously have purchased Bob Greene products from totalbodymakeover.com or getwiththeprogram.org then please try to login with the username and password you used when you registered for those webstores. If you have forgotten your username/password for those stores, then simply use the Forgot Password tool to have your login information e-mailed to you. If you have changed e-mail address since you used those stores and can't remember your login information, then send a support ticket to our Customer Support system.

2. I am having trouble signing in.

Make sure that you are using the correct CAPS and lowercase that you used when you chose your username and password. If it still doesn't work, you might not have been signed up. Refer to Question #1. If you know that you signed up for sure and you are typing in the correct username and password check to see if you have cookies turned on at least for our site. Refer to the Help section of your browser to find out how to turn cookies on. For Internet Explorer on Windows XP follow these instructions:

Goto:
Tools -> Internet options
Click on the Privacy tab.
In the "Websites" section choose "Edit.."
Type in the following websites.
www.bestlifestore then Hit allow
bestlifestore.com then Hit Allow
Hit it "Ok"You should then close/quit all your browser windows before you try to go back and log on.

You should also try to empty your Temporary Internet Files and Cache. This is also located in Tools -> Internet Options

3. I have multiple charges on my card.

When you were ordering you may have encountered problems with your billing address or credit card number and had to submit again. The charges you see were only authorization attempts and have been voided. Depending on your specific bank it may take 3-7 days for these authorizations to be dropped from your records. If you think you actually did order twice, go to the My Account section and make sure that there are not two orders for the same products in your order histroy.

4. I received errors like "Warning: not valid mysql.sock result set" when I tried to register/use basic training?

We had an overwhelming response to our website after Bob's appearance on Oprah. Our database server was temporarily unavailable for a few minutes. You should not encounter these errors again. If you were in the middle of registering please check the My Account section to see the status of your membership.

5. I have a question for Bob, where should I send it?

Bob cannot answer every question indivually, but he will select a few each month to answer and post in the Ask Bob section. You can send your question to writeme@getwiththeprogram.org

6. I am not receiving e-mail from bestlifestore.com

Some of our e-mail to major ISPs (AOL, Hotmail, Yahoo!, etc.) either gets sent to the SPAM / JUNK / BULK folders or gets blocked all together. If you are not receiving e-mail from us please check these folders and contact your e-mail provider to let them know you wish to receive e-mail from bestlifestore.com. Your e-mail address may also be incorrect in our system. Log into My Account and check to see if your e-mail is correct. Use the "Edit Info" button to edit your e-mail address. Our newsletter are sent in HTML format, please check to make sure that your email program is set to accept HTML email.

7. Can I order if I live outside the USA and Canada?

We currently can process orders for USA, Canada, and Australia. If you live in a different country you can try to sign up. Please use a detailed address with country so we can ship you the order correctly. Select "Other" from the list of ship-to countries under the shipping address boxes.

8. I don't have a credit card, can I order by phone, check, money order, etc?

We currently can only accept online credit/check card orders through our secure ordering system.